More Than One Fixture Backing Up
A shared symptom means a shared pipe. Once two fixtures act up together, the restriction sits in the branch or the main.
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OUR SERVICES
Drain cleaning for West Des Moines homes and businesses across all four counties the city spans. Cabling, hydro jetting, and camera verification.
OVERVIEW
West Des Moines has the hardest published water in the metro. West Des Moines Water Works lists an average of 154 mg/L, about 9 grains per gallon, drawn from Raccoon River alluvial wells, deep Jordan aquifer wells, and a purchased share, then treated at the A.C. Ward plant. Hard water does not clog a drain by itself, but it accelerates scale in older lines and it is the reason we see more mineral buildup here than in neighboring cities.
The city itself spans four counties, Polk, Dallas, Warren, and Madison, with a median build year around 1994. That means mostly sound PVC and more than 260 miles of public sanitary sewer maintained by city Public Services. The private lateral running from your building to that system is the piece you own, and it is the piece we camera.
All work is performed in compliance with the 2024 Uniform Plumbing Code as adopted by the State of Iowa.

WARNING SIGNS
Hard water and thirty years of use leave marks. These are the ones worth acting on.
A shared symptom means a shared pipe. Once two fixtures act up together, the restriction sits in the branch or the main.
At roughly 9 grains per gallon, West Des Moines water leaves mineral deposits. In older drain lines that scale reduces the bore and holds everything else in place.
The lowest opening in the building shows a main line backup first. Call at that point, not after the carpet is wet.
Grease plus mineral scale is a harder deposit than grease alone. Cabling bores through it and it closes again within months.
A washing machine discharges volume fast. A line that fails only during a drain cycle is already running close to capacity.
Usually a trap that has dried out in a seldom used bathroom. Occasionally a vent or drain defect worth confirming properly.
DRAIN CLEANING SERVICES
Every drain in the building, and the lateral that takes it to the street.
The most common repeat clog here, and the one where hard water makes the deposit tougher. Jetting is the right answer, not another cable.
Hair and soap scum bind at the trap arm, and hard water helps them stick. We pull the mat out rather than push it downstream.
Obstruction cleared, then a check on the closet flange and wax seal, which routinely take damage during a backup.
Lint, detergent, and mineral film narrow a standpipe until the machine overflows mid cycle.
The private lateral from your building to the public system is the property owner responsibility. We cable or jet it, then camera it end to end.
West Des Moines restaurants, offices, clinics, and apartment buildings on scheduled jetting rather than emergency response.
WHY CLOG BUSTERS
Clear it, camera it, and show you what is actually in the pipe.
Which fixtures are affected tells us where the blockage sits, so the first access point we open is the right one.
Cable machines for roots and solids. Hydro jetting for grease and mineral scale, which cabling only tunnels through.
Every main line gets a recorded pass so you can see slope, joints, scale, and any intrusion for yourself.
West Des Moines runs plumbing permits through its City Access Portal at Development Services, and the city works to the same 2024 Uniform Plumbing Code we do.
Full volume through the line to confirm it carries, then the work area is cleaned before we go.
FAQ
Still stuck? Call the Des Moines shop at (515) 259-1991.
West Des Moines Water Works publishes an average of 154 mg/L, roughly 9 grains per gallon, the highest published figure among the metro cities we serve. It will not clog a drain on its own, but it builds scale in older lines and makes grease deposits tougher to clear.
For installation and repair, yes. West Des Moines issues plumbing permits through its City Access Portal at the Development Services Building Division on Mills Civic Parkway. Routine drain cleaning is maintenance and does not require one.
West Des Moines spans four: Polk, Dallas, Warren, and Madison. Permits go through the city regardless of which side of a county line your address falls on.
The city maintains more than 260 miles of public sanitary sewer through Public Services, with treatment handled by the regional authority. The private lateral from your building to that system belongs to you.
Roots and solid obstructions take a cable. Grease and mineral scale take a jetter, because a cable only bores a channel and the deposit closes back over it within a few months.
Not in sound pipe. We camera the line first so we know exactly what we are pressurizing, and if the lateral is already cracked or offset we stop and tell you before doing anything.
Yes, and in West Des Moines that is a large share of our commercial work. Scheduled jetting intervals cost far less than an emergency backup during a dinner service.
Roughly a four and a half mile run for us, and we operate 24 hours, so same-day service is the norm and an active backup gets priority.
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